FAQ

Do you ship internationally?

Yes. We ship worldwide from our warehouse in Germany. All orders are sent with trackable, reliable shipping services and packed in plain, unbranded shipping boxes for privacy and safety.

 

Which countries do you ship to?

We ship to almost every country in Europe and many destinations worldwide. Here are the most common countries we ship to:

 

Western & Central Europe

• Germany

• Belgium

• Netherlands

• Luxembourg

• France

• Austria

• Switzerland

• Italy

• Spain

• Portugal

• Ireland

Northern Europe

• Denmark

• Sweden

• Norway

• Finland

• Iceland

If your country isn’t listed here, we likely ship there as well. You can always contact us to confirm.

 

How long does shipping take?

Shipping times vary by country, but most European orders arrive within a few days after dispatch. All orders include tracking so you can follow your shipment at any time.

 

Where do orders ship from?

All orders ship from our warehouse in Straelen, Germany.

 

Do you offer pickup?

Yes. If you prefer to pick up your order in person, you’re welcome to visit our warehouse.

📍 An der Oelmühle 18, 47638 Straelen, Germany

Pickup is available ONLY on specific days. You can always check the most up-to-date opening hours on our website.

 

Do I need to pre-order before pickup?

No. You can walk in and pay cash on pickup days. If you prefer your order to be packed and ready, you can place your order online and choose “cash payment” at checkout.

 

Are all products in stock?

We keep our website updated. Everything marked “in stock” is available and ready to ship or pick up.

 

Is shipping discreet?

Yes. All orders are shipped in plain brown boxes with no visible branding.

 

Still have questions?

You can always contact us — we’re happy to help.