FAQ

Through the contact page, email (pyro-service@protonmail.com), through the live chat, or through WhatsApp

We keep our website updated. Everything marked “in stock” is available and ready to ship or pick up.

Shipping times vary by country, but most European orders arrive within a few days after dispatch. All orders include tracking so you can follow your shipment at any time.

All orders are shipped on the opening hours days as well, so make sure to order before.

For smaller orders of just fuse, it's often €12.5, otherwise it's € 20 for all other orders worldwide.

We ship to almost every country in Europe and many destinations worldwide. Here are the most common countries we ship to:

Western & Central Europe

• Germany

• Belgium

• Netherlands

• Luxembourg

• France

• Austria

• Switzerland

• Italy

• Spain

• Portugal

• Ireland

Northern Europe

• Denmark

• Sweden

• Norway

• Finland

• Iceland

If your country isn’t listed here, we likely ship there as well. You can always contact us to confirm.

Yes. We ship worldwide from our warehouse in Germany. All orders are sent with trackable, reliable shipping services.

All orders are packaged with plain, brown boxes. No marketing tape, stickers, or anything that shows the company for full privacy.

Yes you can. If you prefer to pick up your order in person, you’re welcome to visit our warehouse. You can place an order beforehand, or just walk in. Payment can be done both by cash or card.

📍 An der Oelmühle 18, 47638 Straelen, Germany

Pickup is available ONLY on specific days. You can always check the most up-to-date opening hours on our website.

No. You can walk in and pay cash on pickup days. If you prefer your order to be packed and ready, you can place your order online and choose “cash payment” at checkout.

You can pay both with cash or card at pick up.

Yes we do. Send us an email at pyro-service@protonmail.com with your product and amount you'd like to purchase, and we'll get back to you with wholesale pricing