Need help?
Our team of pyro's is ready to help. Send us a message below or text us on WhatsApp, where we often respond within minutes!
email: pyro-service@protonmail.com
Frequently asked questions
We ship all of our orders worldwide, from our warehouse in Germany. Orders are shipped with tracking & insurance.
Usually we dispatch orders every weekend. After that, it takes 3-5 business days to reach you. We ship from Germany.
For orders with small amounts of fuse, it's often € 12.50, and orders of mortar tubes are € 20.
Yes! You can pick up your order at our warehouse in Straelen, Germany (An Der Oelmühle 18, 47638 Straelen). You can find the most up-to-date opening hours here. You can pay by cash or card.
Yes! Select the afterpay options "Klarna" to pay in 30 days at checkout, or use "iDeal-3-in-1" to pay your order in 90 days without interest.
Need more help? Send us an email at pyro-service@protonmail.com or send us a WhatsApp here!
Contact us
Have a question, or want a product recommendation? Get in touch.